Position: Google CCAI Technical Project Manager
Location: WA, IL, NY, TX, AR, NC, RI, CT, TN, NJ, AZ, WI, CA, PA, GA, MD, IA
Long Term Contract
· Lead end-to-end delivery of large-scale Contact Center Transformation programs, from strategy, planning, and roadmap definition through deployment and operational stabilization.
· Independently manage project scope, requirements, schedules, risks, dependencies, budgets, and stakeholder communications across multiple workstreams.
· Drive implementation and modernization initiatives involving Google CCAI, Dialogflow CX/ES, Agent Assist, CCAI Insights, IVR, telephony, chat, and analytics platforms.
· Lead the technical design and deployment of AI-powered customer experiences, including conversational AI, virtual agents, self-service journeys, and intelligent routing solutions.
· Engage directly with senior client leadership (Directors, VPs, CIOs, and Business Executives), providing strategic guidance and positioning technology investments against business outcomes.
Required Qualifications
· 10+ years of Technical Project/Program Management experience.
· Hands-on technical expertise in Contact Center technologies - Google CCAI
· Strong understanding of AI/ML, Conversational AI, IVR, Omnichannel Customer Experience, and Contact Center Operations.
· Experience managing enterprise-scale cloud transformation programs on GCP or other hyperscale platforms.
...importance of group goals. Performs designated clinical procedures and non-clinical support tasks essential to providing care to the... ...: - Preferred experience: - Preferred certifications: Certified nursing assistant (CNA). - Preferred other: Why Mercy? From day one...
...drive the delivery of the portfolio independently. The role requires excellent communication and leadership skills. As part of a technical team, this resource needs to be technical and able to translate technical information into reports and executive communication. Infrastructure...
...country especially in underserved communities through the unique travel staffing opportunities at Solutions By Sanford. Facility:... ...Sanford site! Job Summary The Registered Nurse (RN) is responsible for utilizing the nursing process (assessment...
...is detail-oriented, flexible and willing to take on non-routine cleaning and special projects as the need arises. The Janitor will be... ...required Willingness to work early morning, weekend or late night shifts Ability to work well under minimal supervision Capacity...
...Job Description Job Description PORTER/GROUNDSKEEPER - Jacksonville, FL Salary:$18.00 per hour + company paid medical + paid vacation + employer matched 401K Job Summary: The Porter/Groundskeeper is responsible for assisting the Maintenance team in the...